Typical Tasks
Explain and calculate parking charges, collect fees from customers, and respond to customer complaints.
Keep parking areas clean and orderly to ensure that space usage is maximized.
Provide customer assistance and information, such as giving directions or handling wheelchairs.
Inspect vehicles to detect any damage.
Take numbered tags from customers, locate vehicles, and deliver vehicles, or provide customers with instructions for locating vehicles.
A day in the life
What kind of work is this?
Realistic
Practical, Physical Work
Conventional
Organized, Procedural Work
Enterprising
Business based Work
What personality traits do you need to succeed?
Integrity
Self-Control
Dependability
Stress Tolerance
Independence
Adaptability/Flexibility
What key skills are needed for this job?
Speaking
Service Orientation
Active Listening
Social Perceptiveness
Critical Thinking
Monitoring
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Transportation
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Common Activities
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
