Typical Tasks
Refer guest problems or complaints to supervisors.
Answer customer inquiries or explain cost, availability, policies, and procedures of facilities.
Monitor patrons' facility use to ensure that rules and regulations are followed, and safety and order are maintained.
Clean facilities such as floors or locker rooms.
Assign dressing room facilities, locker space, or clothing containers to patrons of athletic or bathing establishments.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Realistic
Practical, Physical Work
Social
Working with people
What personality traits do you need to succeed?
Self-Control
Dependability
Cooperation
Attention to Detail
Integrity
Social Orientation
What key skills are needed for this job?
Speaking
Active Listening
Service Orientation
Social Perceptiveness
Coordination
Monitoring
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Common Activities
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
