Typical Tasks
Answer questions or provide advice to the public regarding licensing policies, procedures, or regulations.
Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines.
Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment.
Respond to requests for information from the public, other municipalities, state officials, or state and federal legislative offices.
Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms.
A day in the life
What kind of work is this?
Conventional
Organized, Procedural Work
Enterprising
Business based Work
Social
Working with people
What personality traits do you need to succeed?
Integrity
Attention to Detail
Dependability
Cooperation
Self-Control
Stress Tolerance
What key skills are needed for this job?
Speaking
Active Listening
Writing
Reading Comprehension
Critical Thinking
Social Perceptiveness
Expected Knowledge
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Law and Government
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Common Activities
Working with Computers
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
